Frequently Asked Questions
Everything you need to know about purchasing Midmark medical equipment.
Are all Midmark products sold on your site authentic?
Yes, we are an authorized distributor of Midmark medical equipment. Every item is 100% authentic, sourced directly from the manufacturer, and includes the full original warranty.
What are your shipping options for large medical furniture?
We offer standard freight shipping and 'White Glove' delivery services. White Glove delivery includes inside placement, assembly, and removal of packaging materials for items like exam tables and cabinetry.
What is your return policy for medical equipment?
Unopened items in their original packaging can be returned within 30 days of delivery, subject to a restocking fee. Please note that custom-ordered upholstery or configured items may be non-returnable.
Do you offer financing or leasing options?
Yes, we partner with specialized medical equipment lenders to provide flexible financing and leasing plans for practices looking to upgrade their facilities without large upfront capital.
How do I handle a warranty claim for my Midmark equipment?
If you experience a technical issue, contact our support team with your serial number. We will coordinate with Midmark's service network to arrange for repairs or replacement parts as per the warranty terms.
Can I request custom upholstery colors for exam tables?
Absolutely. We offer the full range of Midmark's medical-grade upholstery colors. You can select your preferred color on the product page or contact us for a custom swatch consultation.